Frequently Asked Questions (FAQ) | MomsOfTheDiamond
1. What is MomsOfTheDiamond?
MomsOfTheDiamond is a brand dedicated to baseball moms, offering stylish and functional apparel, accessories, and essentials designed for game days, practices, and everyday life.
2. What products do you offer?
We offer T-shirts, hoodies, sweatshirts, mugs, tumblers, tote bags, and journals—all designed to celebrate and support baseball moms.
3. How does your store work?
We operate as a print-on-demand store, meaning each item is made to order. This ensures high-quality products while reducing waste and overproduction.
4. How long does shipping take?
Orders typically process in 2-5 business days and shipping takes 5-10 business days depending on your location. You'll receive a tracking number once your order ships.
5. Do you offer returns or exchanges?
Since our items are custom-made, we only accept returns for defective or incorrect items. If you receive a damaged or incorrect order, please contact us within 7 days of delivery.
6. Can I customize my order?
At this time, we don’t offer custom designs, but we’re always working on new collections! Stay tuned for upcoming releases.
7. How do I care for my apparel?
To keep your gear looking fresh:
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Machine wash cold inside out.
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Use mild detergent and avoid bleach.
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Tumble dry low or hang dry for best results.
8. Where do you ship?
We currently ship within the U.S. Stay connected for updates on international shipping!
9. Do you offer gift cards?
Not yet, but we're working on it! Check back soon.
10. How can I contact you?
You can reach us via our Contact Page or email us at support@momsofthediamond.com. We aim to respond within 24-48 hours.
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